Extremely disappointed with the poor quality of the windows and doors provided by this company along with poor service. Days after installation, the restrictor fell off. Upon notifying them, they pointed the finger at everyone else but themselves. Months later I tried opening the windows and the lock fell and key literally sprung out the window and the door locked in me inside and wouldn't open. They've admitted that my windows and doors are amongst a dodgy batch of UPVCs manufactured but yet they did nothing about. Needless to say as soon as they repaired the door for the umpteenth time, it stopped locking. Which caused my property to be burgled as it's been almost 5 months now I've asking them to come back and repair the door but they've refused. I wrote a letter of complaint to them but they rubbished my concerns and remained steadfast in their decision not to repair, but thankfully I retained evidence and this will now become a legal matter. I've tried all I could to settle this matter amicable.
Acorn Glassline carried out full window and door replacement to my parents property in Allington. They are extremely pleased with the work which took 3 x days with no issues to report. Would highly recommend *****
Our experience with Acorn Glassline and the staff has been a pleasure from the word go. The initial contact was a good experience and products and fitting are excellent. Any queries at all they are quick to resolve. We wouldn’t go anywhere else now for this type of purchase and we wholeheartedly recommend.Photos show external and internal back door, external and internal front door and surround, and our lovely bow bay window.
Top quality company !From initial meeting , they went above and beyond to install a large conservatory to my home , and I could not be happier .site was left clean and tidy at all times , nothing was to much trouble . I would have no hesitation to recommend acorn and I’m sure I will be using them again in the future.
Excellent service with very friendly staff and fitters! Nothing is too much trouble!
A Google User
13:11 09 Nov 24
Steve, Jay and the team were great. A new conservatory and a few windows changed, great experience start to finish. Would definitely recommend!
James and James arrived to do the job on time and finished promptly. It was an awkward job on the side of a church with stone work and metal posts holding up the roof - but their work was excellent and the finish of a really high standard. We are all really pleased with the result and are happy to recommend them to anyone else.
They got me out of a hole today with a couple of units made quickly. Cannot fault the service or quality. Would highly recommend
Outstanding installation experience again with Acorn - from initial survey, to communications through the order phase, and the install (including a very clean site throughout the work), we have always been impressed with the overall quality and attention to detail of everyone at AcornWill use again and again, as we update our house, and would recommend without hesitation
Highly recommended. Looked at some of the more well known glazing companies but they didn't compare to Acorn; cannot fault price, lead times, communication, personal touch and installation.Will always return to them. ⭐️
We have use Acorn/Glassline previously for a conservatory roof replacement and so they were our number one choice when we needed new windows.Apart from being happy with the price we paid, the fitting was streamlined quick and our two fitters ( James and James) were friendly, fast working and tidy. The house was left clean each time they finished and we had 9 windows plus a bay fitted in what amounted to 3 half days .There has been absolutely no need for any touching up, replastering, or painting at all .They look fab and are great quality .
Our experience with Steve, Jason and their team has been fantastic. Their services are very reliable and would not chose to go anywhere else!
We choose Acorn Glassline to revamp the front of our house last year and as they did such a fantastic job we decided to choose them again to complete the revamp of the back of our house this year. We love the high quality and consistent professional and excellent workmanship they provide. The installation team were highly efficient and were very clean and tidy the way they worked. It was again a pleasure doing business with this company and I would highly recommend them.
I have been using Acorn for years as a builder. I have always found them reasonable and honest. The quality of windows and doors excellent. I can't say that everything is perfect but 95 percent of the time I have had no serious issues. Like us you can't always get it right but we will do whatever is necessary to resolve any problems if occurred. I have windows installed and made by these guys in extensions built over 25 years ago
